The Mercyhurst Institute for Arts & Culture strives to make every performance accessible to as many patrons as possible. If a performance is sold out, we offer two options for those still hoping to attend: an Advance Waitlist and a Day-of-Show Standby Line. Please review the policies below to understand how each option works.

Advance Waitlist

If a performance is sold out, you may request to be added to the Advance Waitlist.

• How to Join: Call the box office at 814-824-3000 during regular hours (Tuesday through Thursday, noon to 5 p.m.) with your name, phone number, and number of tickets desired.
• How It Works: If tickets are returned or additional seats are released, we will contact patrons on the waitlist in the order requests were received.
• Important Notes:
  • Being on the waitlist does not guarantee ticket availability.
  • If contacted, you will have a two-hour window to complete your purchase before we move to the next person on the list.
  • Payment by credit card is required to complete your purchase.
  • If you do not respond within the two-hour window, your name will be moved to the end of the waitlist.

Day-of-Show Standby Line

If you didn’t get on the advance waitlist or missed the window, we also offer a Standby Line at the venue on the day of the performance.

• When to Arrive: Standby begins 90 minutes prior to showtime at the performance venue.
• How It Works: Any unclaimed or last-minute returned tickets will be released to the standby line 5–15 minutes before curtain.
• Important Notes:
  • Standby seats are limited and not guaranteed.
  • Payment is required immediately if a ticket becomes available.
  • Seating may be scattered depending on availability.